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Depending on the status of your current site there may be a fee for us to remediate existing issues or security updates. This will be discussed during our initial conversations.
Our commitment is to notify you that we are in process of correcting the issue, and then let you know when it is back online. Worry free means you don’t have concerns.
We will provide prompt responses to requests (within a few hours for emergencies, 1-2 business days for the Starter and Growth plans and provide estimates on completion times. Completion times may vary based on the type of request. Some may be turned around in a few hours and others may take longer. We will walk you through what needs to be done to complete a request and keep you posted.
We do an initial audit and assessment of all of our new partners, we will work out a plan that works for both you and Ndevr for the long term.
Your Account Manager will help with this decision, typically based on plan as well as availability of our team. This way if necessary, we can dedicate a project team that can design, develop, test, and deploy the request in a more streamlined manner. Depending on the request, we will recommend this course of action if it will result in a more effective process and outcome.
You will be assigned an Account Manager who will be your main point of contact. The Account Manager will take your requests and make sure they are addressed. The Account Manager will also provide periodic reports as well as updates on existing and completed requests.